Privacy

Privacy

Privacy Policy 

Blackwater Dog Training Centre Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your data and tell you about your privacy rights and how the law protects you.

Purpose of this privacy notice

This privacy notice aims to give you information on how Blackwater Dog Training Centre Ltd collects and processes your personal and business data through your use of our services, visiting our website or social media pages.

Our websites, goods and service are not intended for children and we do not knowingly collect data relating to children. 

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions so that you are fully aware of how and why we keep or use your data. This privacy notice supplements the other notices and is not intended to override them.

Data

The vast majority of the data stored, accessed or processed by Blackwater Dog Training Centre Ltd is in fulfilment of our contractual obligations to our clients either as part of our internal administration or for the delivery of our services. We take the security, accuracy and protection of this information very seriously and access is strictly controlled.

Contoller

Where personal data is kept or processed by Blackwater Dog Training Centre Ltd, we are the data controller (collectively referred to as Blackwater Dog Training "we", "us" or "our" in this privacy notice).

Nick Boyce, Managing Director is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests, please contact the Nick Boyce on info@blackwaterdogtraining.co.uk

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk)

 We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Personal data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier,  title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers
  • Marketing and Communications Data includes your preferences in receiving correspondence from us and our third party suppliers and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How we collect personal data?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for our services;
  • give us some feedback.

Purposes for which we will use your personal data

We have set out below all the ways we plan to use your personal data.

  • To register you as a new customer
  • To use data analytics to improve our websites, products/services, marketing, customer relationships and experiences


Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

This retention period does vary according to the nature of the data. For example most remote monitoring and alerting systems are essentially transient data and as such that the retention is limited to 60 days.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include: Request access to your personal data, Request correction of your personal data, Request erasure of your personal data, Object to processing of your personal data, Request restriction of processing your personal data, Request transfer of your personal data or Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at

info@blackwaterdogtraining.co.uk

 or complete the form on the contact page.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.